Privacy Policy

1. Information We Collect

We collect information you give us directly: your name, email address, business name, business phone number, and project or business details when you fill out our contact form, our missed-call audit form, or a checkout or onboarding form, or when you use our chatbot. We also collect analytics data about how you use our website.

2. Phone Calls and Text Messages

When you call one of our phone lines, including our demo line or an AI phone agent we run for a business, the call is answered by an AI agent. Calls may be recorded and transcribed, and each conversation may be summarized and tagged by intent so the business can see what callers needed. We keep your phone number and the call details (time, length, transcript and summary) to provide that service.

If you text one of our numbers, or ask us to text you, we keep your number and the messages. You can reply STOP at any time to stop texts from that number, and you can ask us not to call you. We keep a do-not-call list and honor it.

3. Payments

Payments for our audits, reports and monthly plans are processed by Stripe. Your card details go directly to Stripe and are never stored on our servers. We receive a record of the payment (amount, date, plan and the email and business name you gave) to deliver what you bought and to keep our books.

4. How We Use Your Information

We use the information we collect to respond to your inquiries, deliver the audits, reports and services you request or buy, run and improve the phone agents we operate, send you relevant communications (with your consent), and analyze website usage to improve user experience. We do not sell your personal information to third parties.

5. Data Storage & Security

Your data is stored securely using industry-standard encryption. We use Neon PostgreSQL for database storage and Vercel for hosting, both of which maintain SOC 2 compliance.

6. Cookies & Analytics

We use cookies and analytics tools (Vercel Analytics) to understand how visitors use our website, and marketing cookies (Meta Pixel) to measure our advertising. You choose which categories to allow in our cookie preferences banner, and you can change that choice at any time. We respect Do Not Track browser settings.

7. Third-Party Services

We use the following third-party services: Vercel (hosting and analytics), Neon (database), Resend (email delivery), Anthropic (chatbot AI), Telnyx (phone calls, AI phone agents, call recording and text messages), Stripe (payments) and Meta (advertising measurement, only if you allow marketing cookies). Each service has its own privacy policy governing its use of data.

8. Your Rights

You have the right to access, correct, or delete your personal data, including call recordings, transcripts and text messages. To exercise these rights, contact us at CEO@epicai.ai. We will respond to your request within 30 days.

9. Contact

If you have questions about this privacy policy, please contact us at CEO@epicai.ai.